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Senior Product Analyst [Level 1 Support]

Company: Redolent Infotech Pvt. Ltd.
Location: San Bruno
Posted on: March 14, 2023

Job Description:

View all jobs Senior Product Analyst [Level 1 Support] San Bruno, CA
One of our direct client is urgently looking for -a Senior Product Analyst [Level 1 Support]

Role - Senior Product Analyst [Level 1 Support]
Location - San Bruno, CA. -


Walmart Global eCommerce is looking for a strong individual with leadership skills who excels in market place product analysis. The person also would need to have strong verbal and written communication to address the product/technical issues. Responsibilities and activities include:
--- Understand business flows, tools, trouble shoot and support seller issues using tools.
--- Ongoing management of seller issues, queries and operational issues.
--- Coordination of issue resolution across business, production support, business support analyst and functional teams in the context of specific issues.
--- Triage the issue, decide the priority of the issue based on SLA guidelines and resolve or initiate ticket to Support Level 2.
--- Manage relationship with Tier 1, Tier 2 and Tier 3 sellers to improve their experience with Walmart.
--- In case of any applications failure, will initiate a call to Siteops (24 x 7) or next level support depending upon severity of issue.
--- Resolve Partner Portal login issues such as Password Reset, Forgot Password, etc
--- Help to resolve simple taxonomy issues
--- Address basic setup requirements such as Published, Unpublished, Pricing, Shelf, Image, Commission, Tax, Mapping and Attribution issues.
--- Address Order, Cancel and Refund and Seller Payment issues.

Minimum Qualifications
--- Bachelor's Degree
--- 5 to 7 years of relevant work experience
--- Prior experience in lead role

Additional Preferred Qualifications
--- Experience in using market place portal and other supporting tools, alerts, reports and analytics.
--- Ability to summarize and present complex issues to a variety of audiences

Keywords: Redolent Infotech Pvt. Ltd., San Bruno , Senior Product Analyst [Level 1 Support], Professions , San Bruno, California

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