Air Logistics Customer Care Supervisor

Company: Kuehne Nagel
Location: San Bruno
Posted on: November 26, 2022

Job Description:

Are you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel. Our San Francisco Branch is looking for a new Air Logistics Customer Care Supervisor. Your Role Air Logistics Customer Care Import Supervisor coordinates all aspects of air logistics shipments worldwide for specific business sector. Oversee the daily Customer service/operations of the Air Logistics department and quality control. You will report to the Air Logistics Customer Care Manager. Your Responsibilities

• sector, scheduling of delivery daily for specific business sector and review client Standard Operating Procedure's (SOP) and present to responsible coordinators.
• Daily correspondence with overseas offices to discuss shipments and business needs.
• You will oversee Key Performance Indicatiors (KPIs) for Global Key accounts to ensure all data quality is met.
• You will identify areas of concern in the clients' import process through monitoring of team, performance against Company and client standards, regular audit of shipment documents and accounting, and periodic client reviews and manage department team as it relates to Customer service and performance.
• Escalate any unresolved issues before they materially impact Kuehne+Nagel
• You will partner with the operational care location and other departments to deliver high level of service to customers.
• You coordinate the delivery (including billing, rate quotation, approval of vendor invoices) for specific business Your Skills and Experiences
  • College degree in related field
  • 5+ Years experience in Air Logistics
  • 1+ years of Supervisory and Leadership Experience
  • Knowledge of domestic and international geography (countries, major cities and oceanic ports) Good Reasons to Join We offer a great compensation package, medical, dental, and retirement benefits package, employee discounts, tuition reimbursement, excellent training programs and a dynamic global work environment.
    At Kuehne+Nagel we strive daily to Inspire, Empower and Deliver not only to our customers but collages.

Keywords: Kuehne Nagel, San Bruno , Air Logistics Customer Care Supervisor, Professions , San Bruno, California