Air Logistics Customer Care Supervisor
Company: Kuehne Nagel
Location: San Bruno
Posted on: November 24, 2022
Are you thinking about improving your career development and
your professional growth? We invite you to join one of the most
successful international logistics organizations here at
Kuehne+Nagel. Our San Francisco Branch is looking for a new Air
Logistics Customer Care Supervisor. Your Role Air Logistics
Customer Care Import Supervisor coordinates all aspects of air
logistics shipments worldwide for specific business sector. Oversee
the daily Customer service/operations of the Air Logistics
department and quality control. You will report to the Air
Logistics Customer Care Manager. Your Responsibilities
- sector, scheduling of delivery daily for specific business
sector and review client Standard Operating Procedure's (SOP) and
present to responsible coordinators.
- Daily correspondence with overseas offices to discuss shipments
and business needs.
- You will oversee Key Performance Indicatiors (KPIs) for Global
Key accounts to ensure all data quality is met.
- You will identify areas of concern in the clients' import
process through monitoring of team, performance against Company and
client standards, regular audit of shipment documents and
accounting, and periodic client reviews and manage department team
as it relates to Customer service and performance.
- Escalate any unresolved issues before they materially impact
- You will partner with the operational care location and other
departments to deliver high level of service to customers.
- You coordinate the delivery (including billing, rate quotation,
approval of vendor invoices) for specific business Your Skills and
- College degree in related field
- 5+ Years experience in Air Logistics
- 1+ years of Supervisory and Leadership Experience
- Knowledge of domestic and international geography (countries,
major cities and oceanic ports) Good Reasons to Join We offer a
great compensation package, medical, dental, and retirement
benefits package, employee discounts, tuition reimbursement,
excellent training programs and a dynamic global work environment.
At Kuehne+Nagel we strive daily to Inspire, Empower and Deliver not
only to our customers but collages.
Keywords: Kuehne Nagel, San Bruno , Air Logistics Customer Care Supervisor, Professions , San Bruno, California
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