Loss Prevention Customer Service Associate

Company: The TJX Companies , Inc.
Location: San Bruno
Posted on: March 16, 2023

Job Description:

Loss Prevention Customer Service Associate

Supports a positive customer shopping experience and maintains a strong store partnership with store teams and Loss Prevention. Understands operational procedures and deters acts of dishonesty within established customer service guidelines.

Responsibilities:

* Provides prompt, courteous and knowledgeable service to internal and external customers


* Engages customers, providing support and creating a positive shopping environment


* Provides an effective deterrent to theft through customer engagement and a professional and knowledgeable presence


* Observes proper checkout procedures for customers and Associates


* Communicates shrink-related concerns to Store Management and Loss Prevention


* Maintains an effective partnership with Store Management and Loss Prevention to accomplish work assignments and overall goals and objectives.


* Coordinates and executes shrink-related activities in partnership with Store Management


* Supports and participates in store shrink reduction goals and programs


* Promotes a culture of honesty and integrity; maintains confidentiality


* Encourages Associate use of shrink reduction resources


* Promotes safety awareness and supports maintenance of a risk-free environment


* Follows through on commitments; accomplishes goals with minimum supervision


* Adheres to all labor laws, policies, and procedures


* Performs other duties as assigned



Requirements:

* Excellent communication skills and sound judgment


* Ability to respond appropriately to changes in direction or unexpected situations


* Team player, working effectively with peers and supervisors to accomplish tasks


* Able to work a flexible schedule to support business needs


* 0-2 years retail or security experience



Pay Range: $16.00 to $16.50

Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Loss Prevention Customer Service Associate

Keywords: The TJX Companies , Inc., San Bruno , Loss Prevention Customer Service Associate, Other , San Bruno, California