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Loss Prevention Customer Service Associate

Company: The TJX Companies , Inc.
Location: San Bruno
Posted on: March 16, 2023

Job Description:

Loss Prevention Customer Service Associate

Supports a positive customer shopping experience and maintains a strong store partnership with store teams and Loss Prevention. Understands operational procedures and deters acts of dishonesty within established customer service guidelines.


* Provides prompt, courteous and knowledgeable service to internal and external customers

* Engages customers, providing support and creating a positive shopping environment

* Provides an effective deterrent to theft through customer engagement and a professional and knowledgeable presence

* Observes proper checkout procedures for customers and Associates

* Communicates shrink-related concerns to Store Management and Loss Prevention

* Maintains an effective partnership with Store Management and Loss Prevention to accomplish work assignments and overall goals and objectives.

* Coordinates and executes shrink-related activities in partnership with Store Management

* Supports and participates in store shrink reduction goals and programs

* Promotes a culture of honesty and integrity; maintains confidentiality

* Encourages Associate use of shrink reduction resources

* Promotes safety awareness and supports maintenance of a risk-free environment

* Follows through on commitments; accomplishes goals with minimum supervision

* Adheres to all labor laws, policies, and procedures

* Performs other duties as assigned


* Excellent communication skills and sound judgment

* Ability to respond appropriately to changes in direction or unexpected situations

* Team player, working effectively with peers and supervisors to accomplish tasks

* Able to work a flexible schedule to support business needs

* 0-2 years retail or security experience

Pay Range: $16.00 to $16.50

Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Loss Prevention Customer Service Associate

Keywords: The TJX Companies , Inc., San Bruno , Loss Prevention Customer Service Associate, Other , San Bruno, California

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