Front Office Supervisor
Company: Marriott International
Location: San Bruno
Posted on: May 6, 2022
|
|
Job Description:
Posting Date Apr 28, 2022
Job Number 22068856
Job Category Rooms & Guest Services Operations
Location Courtyard San Francisco Airport, 1050 Bayhill Drive, San
Bruno, California, United States VIEW ON MAP
Brand Courtyard by Marriott
Schedule Full-Time
Relocation? N
Position Type Non-Management
Located Remotely? N
With more than 330 managed locations in more than 20 countries
Courtyard by Marriott offers a refreshing environment that helps
guests stay connected and balanced. Working at Courtyard, you'll
ensure guests have a smooth, productive stay that meets their
personal and business needs. Find Your World--- at Courtyard by
Marriott.
JOB SUMMARY
Process all guest check-ins, verifying guest identity, form of
payment, assigning room, and activating/issuing room key. Set up
accurate accounts for each guest according to their requirements.
Enter Marriott Rewards information. Ensure rates match market
codes, document exceptions. Secure payment prior to issuing room
key, verify/adjust billing. Compile and review daily
reports/logs/contingency lists. Complete cashier and closing
reports. Supply guests with directions and property information.
Accommodate guest requests, contacting appropriate staff if
necessary. Follow up to ensure requests have been met. Process all
payment types, vouchers, paid-outs, and charges. Balance and drop
receipts. Count and secure bank at beginning and end of shift.
Obtain manual authorizations and follow all Accounting procedures.
Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating
and coaching employees; serve as a role model and first point of
contact of the Guarantee of Fair Treatment/Open Door Policy
process. Develop/maintain positive working relationships; support
team to reach common goals; listen and respond appropriately to
employee concerns. Follow company policies and procedures; report
accidents, injuries, and unsafe work conditions to manager;
complete safety training and certifications; ensure personal
appearance is clean and professional; maintain confidentiality of
proprietary information; protect company assets. Welcome and
acknowledge guests; anticipate and address guests' service needs;
assist individuals with disabilities; thank guests with genuine
appreciation. Speak using clear and professional language; prepare
and review written documents accurately and completely; answer
telephones using appropriate etiquette. Ensure adherence to quality
standards. Enter and locate information using computers/POS
systems. Stand, sit, or walk for an extended period of time. Move,
lift, carry, push, pull, and place objects weighing less than or
equal to 10 pounds without assistance. Perform other reasonable job
duties as requested by Supervisors.
Marriott International is an equal opportunity employer. We believe
in hiring a diverse workforce and sustaining an inclusive,
people-first culture. We are committed to non-discrimination on any
protected basis, such as disability and veteran status, or any
other basis covered under applicable law.
Keywords: Marriott International, San Bruno , Front Office Supervisor, Other , San Bruno, California
Click
here to apply!
|