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Help Desk - Systems Tech

Company: BayOne
Location: San Bruno
Posted on: January 15, 2022

Job Description:

Job DescriptionResponsibilities to include but not limited to:Ability to support customers via remote assistance, phone, walkups, chat proficientlyProactively respond to incidents and technical service requests as they ariseTroubleshoot and resolve issues with laptops, desktops, virtual machines, VPN, mobility devices andproductivity softwaresuch as Microsoft O365, Zoom, BeyondTrust (Bomgar)Diagnose hardware issues and replace faultycomponentsTroubleshoot and resolve issues related to software and hardwarecompatibilityTrack requests, issues and solutions using ServiceNowTake ownership of tickets and communicate progress with customersin a timely mannerMaintain a high degree of customer service for all support requests and incidents.Manage user and computer accounts using MicrosoftActive DirectoryProvides customer service and addresses customer issues by addressing complex or unresolved issues escalated from Operations Analysts; and providing expert advice or identifying key contacts to resolve the issue.Additional job responsibilities assigned by managerRequiredQualifications:Associate degree/Bachelors degree preferred or equivalent experience2 years in a technical support role3 years supporting Windows and macOS hardware and softwareExcellent communication and troubleshooting skillsAbility to multi-task, prioritize and handle pressures well in a fast paced, team environmentExcellent customer serviceExcellent written and verbal communication skillsStrong technical, analytical and problem-solving skillsFamiliarity with Networking HW, LAN and Wi-Fi, DNS troubleshootingKnowledge of Active Directory users and groupsPreferred Qualifications:Jamf JSS knowledge or Jamf200 and 300 (CCT and CCA) certificationsis a PLUSMicrosoft certification is a PLUSExperience with security tools like Symantec andMcAfee

Keywords: BayOne, San Bruno , Help Desk - Systems Tech, Other , San Bruno, California

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