Resident Service Coordinator - Now Hiring
Location: San Bruno
Posted on: November 18, 2021
Resident Service Specialist Every day is an opportunity for you
to ensure the Resident Service team provides exceptional first
impressions and a seamless move-in experience. #WRK4UDR
UDR, Inc. and its affiliated companies are seeking a Resident
Service Specialist to join our team at 388 Beale, our apartment
community (227 homes) located in San Francisco, CA.
As a Resident Service Coordinator, every day is an opportunity for
you to deliver a first-class experience in turn improving customer
happiness and resident retention.
Collaborate with the community management team as needed and
requested to resolve resident concerns and complaints.
Welcome prospects, residents as well as vendors and answer
inquiries which may include questions about the surrounding area,
the property, the company, lease details, amenities, etc.
Answer telephone and texts promptly and in a professional manner
and direct inquiries to appropriate individual or take
Organize incoming packages systematically.
Plan, promote and produce events and activities, such as charity
donations, food drives and holiday celebrations aimed at increasing
Manage key policy and process by providing keys/fobs to residents
or contractors and documenting in accordance with the Key
Interacts with walk-in prospects by showing the property and
answering questions about the community, lease terms, and local
Provide resident keys/fobs and property orientation, explaining the
community amenities and unit features. Creates and delivers new
resident welcome packets, including move-in gift (if any).
Explain the Move-In Inventory form to new resident and ensure that
the form is returned.
Communicate and verify compliance with mandatory renters insurance
as per company policy (if applicable) before move in if needed.
Schedule all the move-in appointments and ensure that on scheduled
days off another associate is aware of and will coordinate any
Work closely with the Centralized Admin, Centralized Sales and
Renewal teams to ensure leasing and renewal goals are met.
Utilize the Sugar CRM to effectively manage resident relations,
service requests and resident communications.
Complete market summary and comp reports as directed.
Comply with all Company policies and procedures related to
Committed Living the UDR Values each day in every action taken when
executing the essential functions of the job.
Perform other duties as assigned or as necessary.
Experience, Knowledge and Skills:
Customer service experience
Multi-Family, Hospitality and/or Retail industry experience
Minimum of one year of office experience is required.
High School Diploma, or equivalent, is required.
Career Development and Advancement
We offer ongoing education opportunities to encourage the skillset
development of our employees and have a validated culture of
enhancing the growth and advancement of their individual career
goals. We are proud to announce the promotion of 228 employees in
2020, thats an average of 19 associates promoted per month. We
believe our employees are the organization's most important
We offer a comprehensive benefit package, apartment rental
discount, company matched 401(k), vacation and personal time (up to
10 vacation days, 6 sick days, 4 personal days, and 2 floating
holidays per year) plus company observed holidays, discounts to
live in our best-in-class communities, tuition reimbursement,
company sponsored events, community service days, and our annual
President's Club held in Las Vegas, honoring our associates for
their exceptional customer service and operational excellence.
About UDR, Inc.
UDR, Inc., an S&P500 company, is one of the nation's largest
owners and managers of residential apartment communities. Become a
part of a company that is the industry leader of transformational
change and operational innovation!
UDR Inc. is an Equal Employment Opportunity Employer.
Additional Benefits Offered:
Medical, Dental, Vision Plans
Medical Flexible Spending Account
Dependent Care Spending Account
Supplemental Term Life Insurance
Voluntary Cancer Insurance
Supplemental Short-Term Disability Insurance / AD&D
Voluntary Long Term Care Insurance
401(k) Plan with company match
Keywords: UDR, San Bruno , Resident Service Coordinator - Now Hiring, Other , San Bruno, California
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