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Senior IT/IS Specialist

Company: Veev
Location: San Mateo
Posted on: June 12, 2021

Job Description:

We are looking for a detail-oriented and hardworking individual with exceptional customer service skills to join our growing IT Team! In this position, you will be responsible for providing technical assistance and support to team members with computer systems, hardware, or software issues. You will also help to manage the onboarding setup and deployment for new hires and be a point of contact for employees having technical issues - making this a critical and high visibility role.


Job Duties and Responsibilities

  • Troubleshoot and solve issues with hardware and software

  • Install, customize, and update applications

  • Track and maintain computer inventory

  • Update technical support knowledge base documentation

  • Provide a timely and informative response to help desk tickets

  • Setup devices and workstations for new hires

  • Manage software licenses and purchases

  • Oversee enterprise security including Support security operations (procedures/firewalls/patching/LDAP) on all endpoints

  • Support compliance standards (data backup and recovery/DRP)

  • Promote IT best practices within the organization

  • Develop best practices and procedures and share knowledge with team members

Requirements, Knowledge, and Experience

  • Degree in Computer Science OR any equivalent combination of education, certification, and experience.

  • 4+ years of experience in a technical support role.

  • Experience with IT Service Management & Ticketing systems like SolarWinds

  • Experience with Google Workspace like Gmail/ Google Drive/ Google Sheets

  • Experience using Workforce Identity software like OKTA

  • Experience with Onboarding new employees

  • Experience with Mobile Device Management systems like JAMF and ENTUNE

  • Excellent customer service skills, including oral and written communication

  • Proven problem solving and critical thinking skills


  • Successful candidates will be innovative, active learners, have a genuine want for continuous improvement, and embody the company's core values.

Benefits Eligible for this Position

  • Insurance Benefits for you and your eligible dependents (Health, Dental & Vision)
  • Choose from six (6) different health plan options

  • Stock Options in a pre IPO company!

  • 10 days of accrued vacation time & 3 days of sick time

  • 10 Company Paid Holidays

  • 401(k) Plan

  • Cell Phone Stipend/Company Cell Phone

  • Other Company Benefits
  • Counseling Services - professional online counseling platform at no cost

  • Discount on Veev/Reali products and services for employees, friends, and family

Equal Employment Opportunity (EEO) Statement:

Veev, Inc. is proud to be an Equal Employment Opportunity Employer. The Company is committed to the principle of equal employment and provides fair and equal employment opportunity to all applicants regardless of race, color, religion, religious creed (including religious dress and grooming practices), citizenship, sex, sexual orientation, gender, gender identity or expression, national origin, ethnicity, ancestry, age, status as a protected veteran, disability, domestic violence victim status, or any other protected status under applicable laws. Veev, Inc. will not tolerate discrimination or harassment because of any protected status.

Keywords: Veev, San Bruno , Senior IT/IS Specialist, Other , San Mateo, California

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