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Business Operations Manager I

Company: Wal-Mart
Location: San Bruno
Posted on: June 8, 2021

Job Description:

Position Summary...

What you'll do...

DSV Performance Manager - eCommerce

Want to help lead the way in defining competitive fulfillment strategy? The Drop Ship Vendor (DSV) Performance Manager for eCommerce is a critical leader in shaping the post purchase customer experience, overseeing everything from vendor management to carrier last mile strategy. They'll drive impact, improvement, and innovation to create a seamless post purchase experience that will keep customers coming back to shop on Walmart.com.

The DSV Performance Manager will successfully manage shipping & fulfillment performance for a select group of suppliers, continually raising the DSV performance bar and delivering an excellent customer experience (as measured by NPS).

What you'll do

  • Build and own business and fulfillment strategy for quarter and annual outlook alongside Merchants, Suppliers, and Carriers
  • Analyze key performance indicators (KPIs) and continually evaluate and improve DSV performance by comparing projections to actual results
  • Proactively identify unmet internal/external needs and propose viable solutions for improvement
  • Develop and drive process improvement for the future
  • Create and leverage strong internal & external relationships to drive progress
  • Scale operational tasks
  • Manage 1-2 direct reports

You'll sweep us off our feet if:

  • You're a visionary constantly looking for ways to set us apart from the competition, questioning and pushing the status quo.
  • You use data and insights to tell compelling business stories to bring internal and external partners along on the journey of growth opportunities.
  • You have an incredible focus on operational excellence and getting the fundamentals right and can identify opportunities for efficiency and improvement.
  • You build trust quickly and can lead by influence, creating impact through collaborations with individuals and teams.
  • You believe in and prioritize the collective success of the team and are quick to jump in, help, mentor, and coach your fellow team members.

You'll make an impact by:

  • Creating fulfillment strategy with key vendors -You'll develop deep relationships with vendors and carriers and drive channel assortment conversations alongside merchant and operation teams.
  • Becoming an invaluable strategic partner to internal stakeholders - You'll advise business teams on ways to improve profitability based on strategic fulfillment and assortment initiatives.
  • Telling the Walmart customer story - You'll identify key forecast trends and anticipate when and how the customer would like their orders delivered.
  • Monitoring vendor performance health through analytics and key metrics - You'll consistently protect vendor and customer experience.
  • Operating with excellence - You'll land the fundamentals and create and help scale best-in-class efficient workflows, processes, and timelines, embedding operational excellence into everything you do and developing associates on the team to increase capabilities and enhance skills, knowledge and performance.

Minimum Qualification:

  • Bachelor degree in business or related field or equivalent experience in Business or related field

Preferred Qualification:

  • 5+ years' experience in a retail or consumer company
  • Strong Excel, data analysis experience; forecasting experience a plus
  • Excellent written/verbal communication skills
  • Collaborative, positive, and persistent personality
  • Experience in managing and motivating direct reports
  • Demonstrated ability to work as part of a cross-functional team and willingness to take on responsibilities outside primary job description when necessary

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

Benefits & Perks:

Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

About Drop Ship Vendor Team:

The Walmart Drop Ship Vendor Team manages vendor performance and operations to best serve and protect customer experience. We're a team passionate about customer behavior, business strategy, and pulling all the pieces together to keep customers coming back to Walmart.

Equal Opportunity Employer

Walmart, Inc. is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions - while being inclusive of all people.

Who We Are

Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you'll quickly find we're a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world's most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement. From day one, you'll be empowered and equipped to do the best work of your life. careers.walmart.com

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor degree in business or related field or equivalent experience

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Primary Location...

850 Cherry Avenue, San Bruno, CA 94066-3031, United States of America

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

Walmart, Inc. is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity - unique styles, experiences, identities, ideas and opinions - while being inclusive of all people.

Hello, Silicon Valley

You don't have to choose between your career and your lifestyle. In Silicon Valley, you can have both.

Discover Silicon Valley

  • Beauty

Fioli Gardens, Woodside

View an art exhibit, take a nature hike, explore the historic Filoli House, or take a class at this gorgeous 654-acre property.

  • Art

SFMOMA

Get your art fix at this internationally recognized collection of over 30,000 works of modern and contemporary art.

  • Education

Computer History Museum

Large-scale exhibits, an acclaimed speaker series, docent-led tours and an award-winning education program bring computer history to life.

  • Purpose

The Dish

Hike or jog throughout the year on terrain dedicated to academic programs, environmental restoration and habitat conservation.

  • Explore

Golden Gate Park, SF

Events, attractions, meadows, lakes, and a Japanese Tea Garden provide for a true escape, without leaving the city.

  • Imagine

The Tech Museum

This family-friendly interactive science and technology center in San Jose provides a glimpse into the most inventive place on Earth - Silicon Valley.

  • Shop

Santana Row - San Jose

Stylish boutiques, world-class shopping, and delectable cuisine = a San Jose shopping trifecta.

  • Disconnect

Pacifica State Beach

Learn to surf or visit the "World's Most Scenic Taco Bell" at this 0.75 mile long crescent shaped escape, a symbol of successful habitat restoration.

  • Reflect

Golden Gate Cemetery

This national cemetery comprises 161 acres dedicated to all the members of the armed forces who served our country.

All the benefits you need for you and your family

  • Multiple health plan options, including vision & dental plans for you & dependents
  • Financial benefits including 401(k), stock purchase plans, life insurance and more
  • Associate discounts in-store and online
  • Education assistance for Associate and dependents
  • Parental Leave
  • Pay during military service
  • Paid Time off - to include vacation, sick, parental
  • Short-term and long-term disability for when you can't work because of injury, illness, or childbirth

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com/Benefits.

Frequently asked questions

  • On average, how long does it take to fill out an application?

On average, it takes 45-60 minutes to complete your application for the first time. Subsequent applications will take less time to apply as our system saves some of your application information. Please note that some positions require the completion of assessments in order to receive consideration for that role. Those would take additional time.

  • Can I change my application after submitting?

No, you cannot change your application after submitting, so please make sure that everything is finalized before you hit the submit button.

  • How do you protect my personal information?

Processing of information on paper is minimal, and Walmart processes application information using an applicant tracking system (ATS). Access to the data within the ATS is restricted to authorized personnel, and the system itself is held to high security standards by Walmart.

  • What are the recommended Internet Browsers for applying for open roles?
  • Internet Explorer 8.0+
  • Firefox 4.0+
  • Safari 4.0+
  • Chrome 12+

See All FAQs

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Keywords: Wal-Mart, San Bruno , Business Operations Manager I, Other , San Bruno, California

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