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Policy Enforcement Manager, Suicide and Self-Harm, YouTube

Company: Google Inc.
Location: San Bruno
Posted on: June 7, 2021

Job Description:

Minimum qualifications:

  • Bachelor's degree in Business or a related field, or equivalent practical experience.
  • Experience in operations (e.g., scaled or sales operations, vendor management, process/organizational optimization).
  • Experience with using data to drive strategy and business action.
  • Ability to work on-call work on weekends on a rotational basis or non-standard hours as required.

Preferred qualifications:

  • Experience with SQL, programing and spreadsheets. Effective analytical skills, including using data to drive strategy and business action.
  • Experience in content policy, anti-abuse, and reviewing online content.
  • Experience with identifying abuse trends or working in news or policy.
  • Ability to build relationships with cross-functional partners across geographies.

About the job

Fast-paced, dynamic, and proactive, YouTube's Trust & Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to belong, create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.

As a Suicide and Self Harm Policy Enforcement Manager, you'll be responsible for working end-to-end with global teams to prevent violative content from appearing on the site, and build a safer online experience for all users around the world, including users who may be going through hard times in their lives. You are a key player in ensuring that we improve our understanding of trends and risks to content safety on YouTube. This includes understanding the abusive patterns of bad actors to prevent and remove offensive content as quickly as possible, and helping identify high quality information that may help users in need.

You'll evaluate abuse trends and quality with the vendor operations teams, and you'll develop creative solutions to address quality, workflows and processes. You'll also review decisions about the appropriateness of different content, including considerations of cultural and political sensitivities. You're able to turn learning into succinct, actionable story that often bridges the gap between technical and non-technical teams.

This role will review graphic, controversial, and sometimes offensive video content in line with YouTube's Community Guidelines.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun - and we do it all together.


  • Handle content escalations swiftly, providing data- and content-driven insights and implementing solutions. Review graphic, controversial and offensive content in-line with YouTube's Community Guidelines.
  • Track and monitor performance against key metrics, turning data into digestible and actionable stories for cross-functional teams.
  • Research and stay up-to-date on key trends and suspicious patterns across policy areas.
  • Oversee enforcement quality across policy areas, including calibrations with vendor teams.
  • Work cross-functionally, think strategically, and keep our users safe while protecting free speech.

Keywords: Google Inc., San Bruno , Policy Enforcement Manager, Suicide and Self-Harm, YouTube, Other , San Bruno, California

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