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Vice President, Trust & Safety, YouTube

Company: Google Inc.
Location: San Bruno
Posted on: June 7, 2021

Job Description:

Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.
  • 15 years of experience in internet services, process improvement, or customer support, including experience leading and developing teams as a manager of managers.
  • Experience working in Trust & Safety Operations and/or crisis response environment.
  • Ability to work non-standard weekend and holiday hours.

Preferred qualifications:

  • Experience or demonstrated interest in content policy or anti-abuse operations.
  • Experience delivering exceptional customer experience against core metrics, as well as process improvement.
  • Experience working in a fast-paced and constantly evolving environment. Calm under pressure.
  • Exceptional business judgment, strategic and analytical capabilities, including using data to drive strategy and business action.
  • Outstanding influencing and executive communication skills; ability to build relationships with cross-functional partners.

About the job

The Vice President, Americas YouTube Trust & Safety is a critical leader for protecting YouTube from harmful content while managing YouTube's Creator policy experience. You will be responsible for leading the Americas region for YouTube Trust & Safety, including coordinating with key YouTube stakeholders responsible for the same region, primarily our Creator Partnerships organization.

In addition you will be responsible for overseeing YouTube Trust & Safety's Americas Rapid Response team and critical Enforcement & Operations of several global verticals managed from the US. These teams will require you to oversee the team responsible to deliver high quality policy enforcement support on the most sensitive escalations from external sources (news outlets, regulatory bodies, customers) as well as internal escalations (from cross-functional partners, executives). You will oversee our front line operations on cutting-edge policy issues and are comfortable delivering decisions/recommendations under tight time pressure to senior executives. In addition, this role oversees YouTube's Code of Conduct (CoC) process which reviews creators causing undue harm to YouTube's ecosystem. You will also oversee the newly formed Market Responsibility Specialist function in the Americas, the team who brings expert regional insights to help improve how YouTube enforces our policies.

The role involves sensitive escalation management and working closely with senior stakeholders across the business to ensure alignment in applying policy principles and addressing brand risk. The role will require working cross-functionally across Policy Development, Policy Verticals, Scaled Abuse, Monetization, Product, and Global Scaled Operations to operationalize, enforce, and communicate policies that keep users safe and minimize brand risk to the platform.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun - and we do it all together.

Responsibilities

  • Manage all internal stakeholders across YouTube and Google for the Americas region
  • Oversee the Americas Rapid Response team and the function globally; Oversee the Code of Conduct (CoC) process globally to ensure high profile creators who may have created harm to YouTube's ecosystem are reviewed via and gained Executive approval.
  • Oversee the Americas Market Responsibility Specialist (MRS) team. Oversee several global policy vertical Enforcement & Operations.
  • Review graphic, controversial, and sometimes offensive video content in-line with YouTube's Community Guidelines.
  • Be available for on-call work on weekends to handle policy escalations.

Keywords: Google Inc., San Bruno , Vice President, Trust & Safety, YouTube, Other , San Bruno, California

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