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Merchandise Execution Associate

Company: JCPenney
Location: San Bruno
Posted on: September 13, 2020

Job Description:

Do you enjoy making things happen behind the scenes and seeing your work flourish on stage? Well…being a Merchandise Execution Associate at JCPenney might be the position for you!

Primary Responsibilities:

Greets and assists customers in finding products and delivers outstanding customer service

Partners with other team members when additional support is needed

Actively listens to customer issues in a calm and agreeable manner to resolve problems

Follows placement directions to effectively place set merchandise statements

Contributes to merchandise receipt and reverse logistics processes

Assists with the execution of inventory processes

Contributes to the Shoe on Display restocking process, including mismates and stockroom organization

Contributes to the restock program to identify replenishment opportunities

SET / Visual / Environment Assists with the SET processes by planning floor moves, placing graphics, and executing visual detailing

Identifies sell-through opportunities and remerchandise the selling floor to increase rate of sale

Helps oversee and maintain all fitting room and sales floor recovery processes

Contributes to the execution of visual elements to support merchandising statements

Responsible for stockroom maintenance

Assists with the jcp.com process including jcp.com orders and aged and undelivered orders/returns as needed

Contributes to Buy Online Pick Up In Store and Ship from Store processes as needed

General Operations Contributes to Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activities

Assists with the Defective process execution to ensure integrity of inventory and prevent shrink

Performance Standards Supports company shrink and safety initiatives

Consistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, profit, productivity, and attendance

Core Competencies & Accomplishments:

Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others

Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes

Proactively find ways to improve the customer experience; show the confidence and courage to do what’s right; take action with energy and urgency

Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and other

Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes

Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what’s right; take action with energy and urgency

Drive Change - Adapts quickly to changing situations with energy and a positive attitude. Coaches others through change

Work experience- 1-2 years of retail experience

About JCPenney:

At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families. As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. At every touchpoint, customers discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands. Reinforcing this shopping experience is the customer service and warrior spirit of approximately 98,000 associates across the globe, all driving toward the Company's mission to help customers find what they love for less time, money and effort.

Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment. It is a place where careers prosper, accomplishments are celebrated and diversity flourishes. It’s a place that’s meant for you.

JCPenney is an equal opportunity employer.*

Applicants for employment who have a disability should call 1-888-879-2641 or email eeo-sm@jcp.com to request assistance or accommodation.

The person responding will not have access to information concerning the status of applications.

Keywords: JCPenney, San Bruno , Merchandise Execution Associate, Other , San Bruno, California

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