Job Description - Service Director Non RN (889994)
Service Director Non RN Job Number: 889994 Posting Date : Aug
25, 2020, 7:00:00 AM
Plans, organizes, directs, evaluates and coordinates
outpatient/inpatient services across the continuum of care within a
Service Area or within a single medical center. Works with KFHP/H
and the Medical Group staff developing strategic plans, providing
quality care, cost effective services which are aligned with
federal, state, and local regulations.
Essential Responsibilities: Collaborates with other Service
Directors / Chiefs of Service in identifying and implementing
innovative models and best practices, emphasizing service
improvements and cost reduction.
Directs development and implementation of quality and
utilization standards across the continuum of care to ensure
coordinated plans of treatment, customer focused delivery of
services and cost effective utilization of necessary services.
Ensures compliance with administrative, legal and regulatory
requirements of the Health Plan contract and governmental and
Oversees the development of department standards as identified
by regulatory agencies. Develops services that achieve a high level
of customer satisfaction with emphasis on customer service, highest
standards of quality and innovation. Manages and resolves human
resource, labor relations, employee and department safety and risk
management issues. May act as site administrator.
Utilizes research data to implement clinical changes and the
delivery of patient care and member services. Directs the budget
and resource allocations. Manages the financial performance and
identifies and implements strategies to reduce costs and improve
quality of care and services.
Kaiser Permanente conducts compensation reviews of positions on
a routine basis. At any time, Kaiser Permanente reserves the right
to reevaluate and change job descriptions, or to change such
positions from salaried to hourly pay status. Such changes are
generally implemented only after notice is given to affected
• Role will oversee some Continuum services for both SFO and SSF
(ie, GSF responsibility).
Minimum five (5) years of supervisory experience required OR
four (4) years of supervisory experience with Master's degree.
Education Bachelor's degree required.
License, Certification, Registration N/A
Additional Requirements: Demonstrated strong interpersonal
Knowledge of The Joint Commission, and other local, state, and
Must be able to work in a Labor/Management Partnership
Preferred Qualifications: Minimum three (3) years of experience
in an outpatient care setting,
Master's degree preferred.
Additional Preferred Qualifications:
• Healthcare experience required, with Palliative Care
Primary Location : California-San Bruno-San Bruno 1011 Sneath
Lane 1011 Sneath Ln. Scheduled Hours (1-40) : 40 Shift : Day
Working Days : Mon-Fri Working Hours Start : 8:00 AM Working Hours
End : 5:00 PM Job Schedule : Full-time Job Type : Standard Employee
Status : Regular Employee Group (Union Affiliation) : Salaried,
Non-Union, Exempt Job Level : Manager with Direct Reports Job
Category : Patient Care Services (Non RN) Public Department Name :
Continuum Travel : Yes, 15 % of the Time
Kaiser Permanente is an equal opportunity employer committed to
a diverse and inclusive workforce. Applicants will receive
consideration for employment without regard to race, color,
religion, sex (including pregnancy), age, sexual orientation,
national origin, marital status, parental status, ancestry,
disability, gender identity, veteran status, genetic information,
other distinguishing characteristics of diversity and inclusion, or
any other protected status. External hires must pass a background
check/drug screen. Qualified applicants with arrest and/or
conviction records will be considered for employment in a manner
consistent with federal and state laws, as well as applicable local
ordinances, including but not limited to the San Francisco and Los
Angeles Fair Chance Ordinances.
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