Service Director Non RN

Company: Kaiser Permanente
Location: San Bruno
Posted on: September 12, 2020

Job Description:

Important Update: In response to the COVID-19 pandemic, Kaiser Permanente is moving to a virtual recruitment process including telephone and video interviews to help ensure the health and safety of our employees, candidates, and communities. Also, some hiring activities may be delayed or suspended in certain geographic areas and job categories. For more information on Kaiser Permanente’s response to COVID-19, visit our Resource Center .

The backbone of our care team, you will greatly impact the work of our clinicians and physicians as well as improve our patients' experiences.

Service Director Non RN Submit Interest Location: San Bruno, CA Additional Locations:

Job Number: 889994 Date posted: 08/25/2020 Description: Plans, organizes, directs, evaluates and coordinates outpatient/inpatient services across the continuum of care within a Service Area or within a single medical center. Works with KFHP/H and the Medical Group staff developing strategic plans, providing quality care, cost effective services which are aligned with federal, state, and local regulations.

Essential Responsibilities:

Collaborates with other Service Directors / Chiefs of Service in identifying and implementing innovative models and best practices, emphasizing service improvements and cost reduction.

Directs development and implementation of quality and utilization standards across the continuum of care to ensure coordinated plans of treatment, customer focused delivery of services and cost effective utilization of necessary services. Ensures compliance with administrative, legal and regulatory requirements of the Health Plan contract and governmental and accrediting agencies.

Oversees the development of department standards as identified by regulatory agencies. Develops services that achieve a high level of customer satisfaction with emphasis on customer service, highest standards of quality and innovation. Manages and resolves human resource, labor relations, employee and department safety and risk management issues. May act as site administrator.

Utilizes research data to implement clinical changes and the delivery of patient care and member services. Directs the budget and resource allocations. Manages the financial performance and identifies and implements strategies to reduce costs and improve quality of care and services.

Kaiser Permanente conducts compensation reviews of positions on a routine basis. At any time, Kaiser Permanente reserves the right to reevaluate and change job descriptions, or to change such positions from salaried to hourly pay status. Such changes are generally implemented only after notice is given to affected employees.

Secondary Functions:

- Role will oversee some Continuum services for both SFO and SSF (ie, GSF responsibility).

Basic Qualifications:

Experience

Minimum five (5) years of supervisory experience required OR four (4) years of supervisory experience with Master's degree.

Education

Bachelor's degree required.

License, Certification, Registration

N/A

Additional Requirements:

Demonstrated strong interpersonal communication skills.

Knowledge of The Joint Commission, and other local, state, and federal regulations.

Must be able to work in a Labor/Management Partnership environment.

Preferred Qualifications:

Minimum three (3) years of experience in an outpatient care setting,

Master's degree preferred.

Additional Preferred Qualifications:

- Healthcare experience required, with Palliative Care experience preferred.

Primary Location: California,San Bruno,San Bruno 1011 Sneath Lane 1011 Sneath Ln. Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon-Fri Working Hours Start: 8:00 AM Working Hours End: 5:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Manager with Direct Reports Job Category: Patient Care Services (Non RN) Department: Continuum Travel: Yes, 15 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

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Keywords: Kaiser Permanente, San Bruno , Service Director Non RN, Other , San Bruno, California