Level II IT Support Technician

Company: Insight Global
Location: San Francisco
Posted on: February 18, 2026

Job Description:

Job Description Job Description Job Title: Desktop Support Technician - Level 2 Employment Type: Full-time, 12-month contract Location: San Francisco, CA 94128 Compensation: $62K/yr - $72K/yr Benefits: Medical, Dental, Vision, 401(k), PTO Insight Global is seeking an experienced Desktop Support Technician (Level 2) to join our client’s healthcare IT consulting team in San Francisco. This role supports end-user technology needs, resolves escalated technical issues, and works closely with the client and internal teams to maintain a reliable, secure, and productive computing environment. This is an onsite support opportunity for an independent, proactive technician who excels in troubleshooting, communication, and customer support. What You’ll Do: Advanced Incident Diagnosis & Resolution Troubleshoot escalated issues by reviewing logs, dumps, and event viewer data Resolve complex problems, including OS corruption, driver conflicts, and service failures Use diagnostic tools (ping, traceroute, etc.) for network/system analysis Application & Middleware Support Troubleshoot business applications based on SOPs Apply patches, updates, and rollbacks; tune application configurations Operating Systems Support Perform Level 2 support for Windows and macOS Create and troubleshoot virtual machines Handle OS patching, updates, and emergency hotfixes Network & Security Support VPN and remote access issues Respond to security alerts as outlined in SOPs Assist in vulnerability scans, remediation, and escalation Backup, Restore & Storage Verify and troubleshoot backup jobs Restore end-user data and support Bay State IT–managed storage environments Change Management & Deployments Prepare detailed change requests with impact and rollback plans Coordinate maintenance windows Execute scripted and automated deployments (PowerShell, RMM, Intune) Validate changes and document updates Vendor & Level 3 Coordination Open and manage vendor support cases Provide logs and system data to expedite issue resolution Track patches, firmware releases, and manage updates through change control Performance & Capacity Optimization Tune systems based on CPU, memory, and I/O metrics Recommend hardware upgrades to prevent bottlenecks Knowledge Base & Process Improvement Document advanced troubleshooting procedures Update runbooks and internal knowledge articles Suggest improvements such as automation or monitoring enhancements Mentorship & Communication Support and mentor Level 1 technicians Act as an escalation point, ensuring SLA adherence Provide updates to IT leadership, project teams, and business units Must-Haves 3–5 years of desktop or Level 2 IT support experience Hands-on experience with an ITSM system (Freshdesk, ServiceNow etc.) Okta, Microsoft 365, and Qualys preferred Ability to work independently and handle escalations confidently Nice-to-Haves Associate or Bachelor's Degree in an IT related field IT Certifications Apply today!

Keywords: Insight Global, San Bruno , Level II IT Support Technician, IT / Software / Systems , San Francisco, California