Technology Support Engineer
Location: Santa Clara
Posted on: June 23, 2025
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Job Description:
We are seeking a highly skilled and proactive Information
Technology Support Engineer to join our growing company. As key
member of our internal IT team, you will play a vital role in
maintaining our IT infrastructure and supporting our staff to
ensure their technology needs are met. This is an on-site role
where you will independently manage projects while adhering to
industry best practices. Exceptional communication and
problem-solving skills are essential. You will have the opportunity
to make a direct impact on Aryakas global workforce by ensuring
laptops, servers, and other resources function smoothly. Aryakas IT
team is dedicated, dependable, customer-focused. Our Support
Engineers uphold high standards of IT excellence, demonstrating
deep knowledge of IT systems and processes. They work independently
and collaboratively on projects while maintaining exceptional
service quality. This position involves systems administration and
helpdesk responsibilities, including end-user laptop support,
SaaS/IaaS management, server administration, and more. This
opportunity is ideal for IT professionals looking to advance their
careers while contributing to a growing organization. We are
dedicated to fostering an innovative and supportive work
environment where you can develop your skills and thrive. You will
have: 4 years of experience in IT technical support and
administration for Windows and Mac. Strong experience in
administration and troubleshooting IT servers, applications, and
services. Expertise in software and hardware installation and
configuration. Experience with Administration of Microsoft 365.
Solid understanding of networking concepts, including
administration of routers, switches, firewalls, TCP/IP, DNS, and
VPNs. Familiarity with IT security best practices. Experience using
a ticketing system (e.g., Jira, ServiceNow, Zendesk) for incident
management. Hands-on experience with Endpoint Detection and
Response (EDR) solutions (e.g., CrowdStrike, SentinelOne).
Exceptional problem-solving and analytical skills. Excellent
communication and documentation abilities, particularly in
translating technical concepts for non-technical stakeholders.
Ability to lift up to 30 pounds as part of regular job duties. Good
for you to have: Strong network administration skills. Proficiency
with Intune and JAMF. Experience with virtualization technologies
(e.g., VMware, Proxmox). Knowledge of compliance standards (e.g.,
NIST, SOC2, ISO27001, GDPR, PCI-DSS). Experience managing IAAS
cloud administration (e.g., AWS, Azure, GCP). Familiarity with
Linux is a plus. IT certifications are a plus. Responsibilities:
Provide exceptional hands-on and remote technical support for all
employees, with a focus on US-based users. Troubleshoot hardware
and software issues, system configurations, and user account
management. Assist in triage and resolving system or network
outages. Administer and maintain Intune and JAMF for deployment and
management of laptops. Support and maintain corporate network
infrastructure. Track and manage IT assets using asset management
tools. Recommend and implement configuration changes to improve
efficiency and security. Install, configure, and update software
across Windows, Mac, and Linux platforms. Support Microsoft 365
applications and services, including Exchange Online, SharePoint,
and Teams. Diagnose and resolve networking issues, including LAN,
WAN, and wireless connectivity. Document and maintain system
configurations, procedures, and user guides. Collaborate with
cross-functional teams to roll out new technology solutions and
optimize system performance. Prioritize and manage IT support
tickets, ensuring timely resolution and escalation when necessary.
Assist in compliance and security initiatives, ensuring adherence
to relevant frameworks and regulations. Continuously grow your
skillset. Learn new technologies. Embrace standards and best
practices. What you will bring: The ideal candidate will be an
innovative problem-solver, who thrives in an environment that
utilizes their broad skillset. As the local expert, youll be the
go-to resource for Aryaka staff, providing comprehensive support
and troubleshooting services. Youll be a trusted advisor, an expert
troubleshooter, taking initiative to diagnose and resolve a wide
variety of technical issues. Compensation: Up to $110,000 base
salary annual bonus stock benefits Who are we - Aryaka is the
leader in delivering Unified SASE as a Service, a fully integrated
solution combining networking, security, and observability. Built
for the demands of Generative AI as well as today’s multi-cloud
hybrid world, Aryaka enables enterprises to transform their secure
networking to deliver uncompromised performance, agility,
simplicity, and security. Aryaka’s flexible delivery options
empower businesses to choose their preferred approach for
implementation and management. Hundreds of global enterprises,
including several in the Fortune 100, depend on Aryaka for their
secure networking solutions. Why Aryaka – We have won “Great Places
to Work” World-Wide because we have an amazing company culture that
is inviting, collaborative, supportive, and inclusive to our
employees. We encourage our employees to expand their knowledge
base and provide the tools to help them get there. We are always
innovating and looking at ways to improve and expand, and we listen
to our employees and their ideas. We have an amazing group of very
respected “Thought Leaders” who are always open to mentoring. Our
Benefits are World-Class, and we have a flexible work structure to
allow you to maximize on your work/life balance. Aryaka Networks,
Inc. is an equal opportunity employer and supporter of Diversity,
Inclusion, and Belonging. All candidates from all backgrounds,
ethnicities, genders, and gender identities are strongly encouraged
to apply. Aryaka considers the "whole person" without regard to
race, color, religion, sex, national origin, physical or mental
disability, or veteran status. Third-Party Agency Notice: Aryaka
does not accept unsolicited resumes from 3rd party agencies. Should
any agency send a resume to any employee within Aryaka without
explicit invitation, the resume will be considered a gift, and no
fee will be paid. All agencies must have a signed contract from
Talent Acquisition management prior to any engagement.
Keywords: , San Bruno , Technology Support Engineer, IT / Software / Systems , Santa Clara, California
