Platform Strategy Lead, Business Technology, YouTube

Company: Google
Location: San Bruno
Posted on: April 2, 2021

Job Description:

Platform Strategy Lead, Business Technology, YouTube

• Bachelor's degree or equivalent practical experience.
• 7 years of experience in product or systems development/administration for support operations or customer/enterprise CRM support environments. Preferred qualifications:
  • Experience managing product roadmaps, influencing cross-functional business and technical teams, and communicating complex technical concepts to business stakeholders.
  • Product Management or Consulting experience.
  • Basic to intermediate familiarity with database engineering, scripting, C++, Java etc.
  • Change management experience, ensuring adoption and measurement of post-release impact.
  • Excellent relationship building, collaboration and negotiation skills.
  • Excellent communication, project management and technical skills. About the job The Business Technology team is a part of YouTube Global Operations. We focus on ensuring the YouTube business organization can evolve. We provide the tools and systems that deliver the information, capabilities, and insights necessary to help our partners - and YouTube - continue to grow. As a Platform Strategy Lead, you will work cross-functionally to define and realize a vision for support platforms and tools that power the YouTube support experience. In this role, you will help shape the systems strategy, identify solutions and drive the technology roadmap for YouTube support tools (e.g. case, contact and telephony systems, support CRM, help centers, reporting and data infrastructure etc). At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun - and we do it all together. Responsibilities
    • Own support platform strategy and solutions for YouTube with hands-on engagement and leadership for your domain.
    • Partner with cross functional stakeholders to understand and document YouTube business priorities, users and use-cases as it relates to industry best practice and trends.
    • Translate requirements and opportunities into data-driven, business aligned compelling plans for support platforms and overall systems strategy.
    • Articulate prioritized, quantified YouTube business needs clearly to the product, UX & engineering teams. Lead and participate in feature team meetings, validate product solutions and roadmaps to ensure YouTube business and user requirements are fully met.
    • Lead product focused cross-functional projects, run pilots and experiments to test, launch and land new platform capabilities. Location Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing this form . To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

Keywords: Google, San Bruno , Platform Strategy Lead, Business Technology, YouTube, IT / Software / Systems , San Bruno, California