Loss Prevention Customer Service Associate

Company: The TJX Companies Inc
Location: San Bruno
Posted on: September 24, 2022

Job Description:

Loss Prevention Customer Service Associate Supports a positive customer shopping experience and maintains a strong store partnership with store teams and Loss Prevention. Understands operational procedures and deters acts of dishonesty within established customer service guidelines. Responsibilities:

• Provides prompt, courteous and knowledgeable service to internal and external customers
• Engages customers, providing support and creating a positive shopping environment
• Provides an effective deterrent to theft through customer engagement and a professional and knowledgeable presence
• Observes proper checkout procedures for customers and Associates
• Communicates shrink-related concerns to Store Management and Loss Prevention
• Maintains an effective partnership with Store Management and Loss Prevention to accomplish work assignments and overall goals and objectives.
• Coordinates and executes shrink-related activities in partnership with Store Management
• Supports and participates in store shrink reduction goals and programs
• Promotes a culture of honesty and integrity; maintains confidentiality
• Encourages Associate use of shrink reduction resources
• Promotes safety awareness and supports maintenance of a risk-free environment
• Follows through on commitments; accomplishes goals with minimum supervision
• Adheres to all labor laws, policies, and procedures
• Performs other duties as assigned Requirements:
  • Excellent communication skills and sound judgment
  • Ability to respond appropriately to changes in direction or unexpected situations
  • Team player, working effectively with peers and supervisors to accomplish tasks
  • Able to work a flexible schedule to support business needs
  • 0-2 years retail or security experience Loss Prevention Customer Service Associate

Keywords: The TJX Companies Inc, San Bruno , Loss Prevention Customer Service Associate, Hospitality & Tourism , San Bruno, California