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Senior Manager of Hybrid Team

Company: Cella
Location: San Bruno
Posted on: January 6, 2022

Job Description:

We are working with a top e-commerce company, who has the need for a Senior Manager of Hybrid Team(Account Managers) to manage and mentor a team responsible for building and managing client relationships, and ultimately ensuring the successful creation and delivery of: creative assets (graphics, images, copy, video) for omni channel campaigns, including posts to various social media platforms (Facebook, Twitter, Instagram, Pinterest, Snapchat, etc.), interactive tools/events, and/or other online experiences for our client.

Senior Manager Of Hybrid Team(Account Managers) Responsibilities

  • Owns internal client relationships
  • Builds, manages, and mentors a team of Hybrid Producers
  • Creates standard process for Hybrid team including but not limited to: Intake process, assignment process, client status meetings, escalation process
  • Develops, evolves, and optimizes standard working documents such as CDCs, trackers or other system documents that impact intake of creative work.
  • Develops standards, owns, and reports on client satisfaction
  • Collaborates with Senior Producer lead, Senior Creative Director, Senior Copy and Photo Operations lead to ensure seamless experience for clients.
  • Seeks out and encourages innovation across the team in ways of working, latest market trends, competitive offers, industry trends
  • Ensures project intake reflects strategic requirements and creative output delivers on the strategy.
  • Interfaces with external agencies
  • Understands the creative process and communicates effectively with art directors, copywriters, photo, and video resources
  • Manages change and aligns all cross-functional partners
  • Ensures team meets or exceeds execution timelines and delivery of creative projects
  • Provides expert advice and guidance to others on creative and production best practices; supports and aligns efforts to meet creative objectives, as well as meet customer and business needs
  • Experience managing change
    Senior Manager Of Hybrid Team(Account Managers) Requirements
    • 8-10 years-experience as an account manager or hybrid account/project manager
    • 8-10 years-experience managing cross-functional teams
    • 8 years-experience managing individuals/teams
    • 8 years-experience managing vendor contracts and relationships
    • 8 years-experience in managing digital assets
    • 3-4 years-experience in retail environment (or other high-volume industry)
    • Bachelor's Degree
    • Account management experience
    • External agency experience
    • Paid media experience
    • Retail, editorial, design, video, or photo production experience
    • Experience with project management tools (Workfront), DAM systems
    • Dynamic Creative Optimization (DCO) experience/email personalization
      JobID: 321803

      Cella is an equal opportunity employer. All applicants will be considered for employment regardless of their race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status, or any other characteristic protected by federal, state, or local law.

Keywords: Cella, San Bruno , Senior Manager of Hybrid Team, Executive , San Bruno, California

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