Digital Media Account Manager (exp with digital media a must)
Company: Aquent / Vitamin T
Location: San Bruno
Posted on: August 4, 2022
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Job Description:
Remote but must be local to Hoboken, NJ, San Francisco Bay area,
or Chicago OR willing to relocate. Our Account Manager drives
business growth by maintaining and growing relationships between
the media teams. This role serves as a lead and is responsible for
retail satisfaction, ensuring experience matches or exceeds their
expectation. This position is expected to oversee the creative and
merchant relationships and make certain all teams are consistently
receiving best in class service, representing the needs and goals
within the organization. On a project and calendar basis, the
Account Manager acts as the subject matter expert between the media
business teams and the internal production teams. The Account
Manager is involved in any pre-production meetings to ensure proper
understanding of the scope of the project and also schedule a recap
of the project to glean feedback for improvement with the teams.
The Account Manager will enhance the communications, and
productivity of projects between the business teams and the
creative teams. Responsibilities Act as an elevated point of
contact for assigned teams and projects (primary day-to-day contact
is generally the Producer). Manage and develop strong relationships
with business decision makers through ongoing communication. Be the
known point of communication for all issues and conflict
resolution. Ensure that business and creative issues are dealt with
in an efficient manner, informing management of any problems that
arise. Be the known contact for all requested services outside of
the established production routine. When necessary, maintain
contact with business and creative for all phases of projects,
insuring smooth communications at all times. Ensure project
schedules are communicated and adhered to. Work closely with the
project teams in order to maintain a continuous high-level
knowledge of project status. Provide regular two-way clear
communication between the businesses and creative teams, to provide
strong team representation, and set proper expectations. Establish
routine check-ins to ensure continued growing business
satisfaction. Provide a calendar for category pages and home page
based on business needs. Be the liaison between different
stakeholders when changes arise within your designated projects.
Monitor seasonal business needs by category for larger creative
initiatives. Dissemination and provision of information, needs
analysis and obstacle resolutions via appropriate communications
channels to relevant management. Develop and document protocols and
routines for premium experience. Dissemination of newer workflows
and developments. Onboarding of new people with collaboration of
the local teams, including: workflow processes, people
introductions, overseeing and coordinating needs with the creative
and business teams, and ensuring that documentation is updated.
Provide feedback to local management on whether the appropriate
personnel are on the project, making suggestions for change. Ensure
all processes and procedures are completed, quality standards are
met. Collaborate with Creative Directors to audit delivered imagery
and/or final output to ensure that the met or exceed quality
standards and business expectations. Review all major deliverables
outside of the normal production (i.e. strategic briefs, styles
guides, test imagery, marketing imagery) prior to delivery. Expand
visibility and strengthen position with existing teams by deepening
the relationship and cultivating new relationships. Pursue and be
aware of opportunities for growth and new business, or other
support. Understand capabilities and services of creative, and
effectively communicate all offerings. Minimum Qualifications
Bachelor's degree or equivalent industry experience Minimum of 2
years in account management or client services in a creative
production environment or media agency Proficient in Excel, Word,
PowerPoint, Outlook on MAC or PC Leadership skills, excellent
communication and interpersonal skills with ability to demonstrate
initiative, self-motivation and assertiveness High level of ethics
and integrity Highly organized and focused multi-tasker with strong
attention to detail Ability to manage conflict within teams
Preferred Qualifications Strength in developing strong
internal/external relationships Track record for forward and
innovative thinking 2 years' experience growing business
relationships, managing relationships with a value of at least $1M
Strong written and verbal communication skills Demonstrable growth
with ability to assist in building and implementing long term
strategic creative plans Excellent client services and
presentational skills and experience. High level of energy and
commitment with ability to work in a fast-paced changing
environment Ability to educate business and creative teams around
best practice tactics Understanding of production workflow Ability
to travel as needed between locations
PDN-94b095cf-bde5-48a4-99e9-f1afc97d47c0
Keywords: Aquent / Vitamin T, San Bruno , Digital Media Account Manager (exp with digital media a must), Advertising , San Bruno, California
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